At ANI Hire, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information, as well as how you can access and manage this information. Our policy applies to all interactions with us, whether in person, over the phone, by mail, or through our website.

Collection of Personal Information

We collect personal information directly from you through hire agreements, credit forms, and communications via phone, in person, or our website. This may include:

• Contact Details: Name, address, phone number, and email address.
• Identification: Driver's licence or passport to verify identity and, where applicable, legal eligibility to operate hired equipment.
• Payment Information: Credit card details for processing hire transactions.
• Credit Applications: For account setups, additional information such as bank details and trade references may be required.

We may also gather information from credit reporting agencies and public searches, including the Personal Property Securities Register.

Use of Personal Information

Your personal information is used to:

• Respond to enquiries and provide requested products and services.
• Facilitate equipment hire and related transactions.
• Inform you about products, services, and promotions that may interest you.
• Conduct internal accounting and administrative tasks.
• Protect against fraud and ensure security.
• Comply with legal obligations.

Website and Cookies

When you visit our website, we may collect information such as the date and time of your visit, pages viewed, and your operating system. We use cookies to enhance your browsing experience; these do not identify you personally but help us analyse site usage. You can adjust your browser settings to refuse cookies, though this may affect website functionality.

Disclosure of Personal Information

We do not share your personal information with unrelated third parties except:

• With your consent.
• To external service providers assisting in our business operations (e.g., mailing services), who are required to handle your information confidentially.
• To legal or government authorities as required by law.
• To credit reporting bodies or agencies in connection with credit-related services.

Security of Personal Information

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access. Information is stored securely in both physical and electronic forms.

Access and Correction

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details provided below. We will respond to your request promptly and may charge a reasonable fee for processing.

Contact Us

For any questions or concerns regarding this Privacy Policy or to access your personal information, please contact us at:

• Email: [email protected]
• Phone: (04) 22 781 998
• Mail: ANI Hire, PO Box 232, Condell Park NSW 2200

We are committed to addressing any complaints or concerns promptly and professionally.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.